Frequently Asked Questions (FAQs)
As part of your big day, you will want to know the details before committing to an order, so here we cover as many questions we think you may have when it comes to buying your wedding stationery.
We cover all the basics - first thoughts to end products - and hope you find an answer to any question you have in mind.
Of course, if it's not covered here, just get in touch and we can chat!
HOW DO I BOOK MY WEDDING STATIONERY WITH YOU?
You can book any Wedding Stationery Collection pieces via my Etsy Shop by following the link at the bottom of each of the collection pages, or by contacting us via the website contact form or emailing firstname.lastname@example.org and quoting the name of the collection that you would like to book. Please keep in mind, our collections are continuously being updated and added to Etsy - if you don't see the one you're interested in, just contact us via email.
For bespoke designs, please email email@example.com or use our contact form to let us know what you are looking for and we will get back in touch withing a few days with a bespoke quotation. If you would like to go ahead after receiving the quote, I will email you a booking deposit invoice for your order which can be paid via bank transfer (deposit is set at £50). The remaining balance is then paid before printing after you have approved signed off the final design.
WHEN SHOULD I ORDER MY STATIONERY?
Save The Dates & Wedding Invitations
We need a minimum of 7 weeks to design, print and hand finish your stationery before sending them to you. The ideal time to get in touch is around 3 months before you want to send your stationery out. This gives enough time to design, print and post your stationery to you.
On The Day
This should be ordered about 2 months before your wedding day. Final drafts can be signed off around 4 weeks before your big day, so any last minute changes to seating plans etc can be accounted for. The earlier you can book it in the better to account for any delays or problems that might unexpectedly occur. You can book into the diary without having all of your details finalised- booking in early will secure your dates as we often get booked up quickly during wedding season! During the process we'll be sure to keep up-to-date with timescales and progress.
WHEN SHOULD I SEND OUT MY STATIONERY?
We would suggest that Save the Date cards are sent out as soon as possible once you have booked your wedding date & have confirmed the venue. The more notice that you can give to guests, the better! Anything from 2 years to 12 months before the big day is recommended for Save the Dates.
For main invitations, we suggest aiming to send out 4 - 6 months before the big day to give guests plenty of time to book accommodation, return RSVPs and confirm menu choices etc.
HOW MANY INVITATIONS OR SAVE THE DATES DO WE NEED?
Once your guest list is finalised, we would recommend one invitation per individual, couple or household (rather than one per person) plus a few extra (5-10) that you may need to cover miss calculations, guest list amends, some getting lost in the post and some as keepsakes.
CAN WE ORDER SAMPLES OF YOUR INVITATIONS?
You will soon be able to order samples of all of our House Collection designs via the Confetti Kisses Design Etsy store, just select “Sample” in the drop down of each item you would like to order. In the meantime, whilst we're working on getting our collections uploaded, just contact us if you would like us to post you a sample out.
All samples come un-personalised and are designed to help you get a feel for the paper and print before ordering your own personalised set.
HOW CAN I TELL YOU WHAT NEEDS TO BE WRITTEN?
Once you have confirmed your order, we'll be in touch via email to collect all of the relevant details for customising/ creating your stationery. We will send over a questionnaire for you to fill out with all the information we require.
WILL I GET A PROOF OF THE DESIGN TO APPROVE?
Yes, before any artwork is sent to print we will send a digital proof via email that will need to be checked over and then approved by you. Only once you are fully satisfied with the design will we arrange to send the artwork to print.
ARE ENVELOPES INCLUDED?
Yes, white or kraft envelopes are included within the price for save the dates and invitations. Coloured envelopes are available for a small surcharge - please ask for more details on the colours available at time of ordering.
Payments and Cancellations
WHAT ARE YOUR PAYMENT TERMS?
Purchases for ‘Collection’ designs can be made through email or our Etsy store.
For Bespoke orders, a non-refundable booking fee of £50 must be paid via bank transfer before design work can commence. This secures your dates in the diary for design work, and for print/production of the final designs. The remaining balance will need to be paid in full before final printing commences once you have approved and signed off the final design.
WHAT IS YOUR CANCELLATION & RETURNS POLICY?
As all the stationery I create is personalised to you, all printed stationery items are non-refundable. We cannot accept returns due to any errors, it is your responsibility to ensure the wording and spellings on all your stationery is correct before signing off for print. We advise checking, double checking and triple checking all details before signing off your digital proofs.
For bespoke bookings your £50 deposit is non-refundable as once this is paid the design process begins. If you wish to cancel your order during the design process and/or before artwork has gone to print, you will not be required to pay your remaining balance on the stationery. Once you have approved the artwork and paid the final balance, the sale becomes final.
If you have to postpone your wedding and your stationery has not yet been printed then I can move the booking to a new date but the deposit is non-refundable under any circumstances.